How to reduce the cost of IT help desks
Posted June 30, 2009on:
The Technical Help Desks plays an important part in the IT Services. The Technical Help Desk is essentially a central point through which problems or issues are reported and subsequently managed and coordinated .It is very often the first contact the business users have in their use of IT Services when something does not work as expected. The Service/Help Desk is a single point of contact for end users who need help. Without this, an organization could certainly face losses due to inefficiencies.
Running an IT help desk operation has always been an expensive proposition for organizations. At the same time, it is a part of the IT infrastructure necessary to maintain efficient operations. Often, organizations attempt to reduce the cost of IT help desks through outsourcing to other companies, but this can lead to other business challenges since the help desk remains the most frequent interface for IT – any drop in service level is quickly noticed by internal customers and complaints are voiced to internal business leaders.