Ancy's Blog

How to answer incoming telephone calls.

Posted on: August 7, 2009

Call center is a centralized office of a company that answers incoming telephone calls from customers or makes outgoing telephone calls to customers.

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Call Centers is a leading customer care organization, having alliances with leading BPOs who ensure fast and prompt service. Customer care services including inbound and outbound voice services, E-mail management, telemarketing services, data conversion, claim processing, real-time web-based chat services to global clients.

Call centers have application in many industries offering customer service. Many organizations use call centers to solicit clients or customers for new sales or donations and contributions. They can also be used to accomplish surveys of customer satisfaction or public opinion.

Call centers can be divided into three groups:

  • Those that focus on outgoing calling
  • Those that focus on incoming calls
  • Those that are established to accomplish multiple tasks

The numerous inbound and outbound services include:

  • Telemarketing
  • Reservations
  • Customer support
  • Sales/retention programs
  • E-commerce
  • E-mail handling
  • Web forms
  • Chat
  • Surveys
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