Ancy's Blog

How to Improve Client relationship with Email support?

Posted on: August 10, 2009

Email has now become the primary means of data transmission and customer relationship management. As a result many companies are outsourcing their non-voice call center needs, including Email support services.

Your Next question probably could be!

Email

How can email support services help me?

  • Having your customer’s email queries answered promptly, efficiently and accurately is bound to increase customer satisfaction.
  • Offshore email services enable you to balance work between peak and off-peak periods.
  • As a result it makes sense to outsource web-based support systems so that you can maximize focus on core competencies. This in turn enables efficient time utilization.
  • Having a professional offshore email based support system ensures lower call volumes and substantially reduces costs for voice support.

Email services are comprehensive and include:

  • Client care
  • Technical support
  • Order fulfillment
  • Verification
  • Complete query resolution
  • Resolving escalated cases.

E-mail based Client Support Services are superior to conventional telephone-based methods, be-cause of its capability to offer clear, detailed and written responses to client questions.

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