How to Improve Client relationship with Email support?
Posted August 10, 2009on:
Email has now become the primary means of data transmission and customer relationship management. As a result many companies are outsourcing their non-voice call center needs, including Email support services.
Your Next question probably could be!
- Having your customer’s email queries answered promptly, efficiently and accurately is bound to increase customer satisfaction.
- Offshore email services enable you to balance work between peak and off-peak periods.
- As a result it makes sense to outsource web-based support systems so that you can maximize focus on core competencies. This in turn enables efficient time utilization.
- Having a professional offshore email based support system ensures lower call volumes and substantially reduces costs for voice support.
- Client care
- Technical support
- Order fulfillment
- Complete query resolution
- Resolving escalated cases.
E-mail based Client Support Services are superior to conventional telephone-based methods, be-cause of its capability to offer clear, detailed and written responses to client questions.